Support

Supported devices

iPhone and iPad: iOS / iPadOS 16.4 or later
Android phones and tablets: Android 7 or later
Amazon Fire tablets: Fire OS 7 or later (models released in 2019 or later)

Restoring purchases (new device or reinstall)

On the bookshelf, tap "For parents" at the top right to open the parents' screen, then tap "Purchase or restore purchases" and "Restore Purchases". You must be signed in to the same store account you bought with (Apple ID, Google account, or Amazon account).

Purchases cannot be moved between stores (for example, bought on an iPhone and used on a Fire tablet).

Cancelling a subscription

Cancel in the store where you subscribed. Deleting the app does not cancel it.

iPhone and iPad: Settings → your name → Subscriptions → mimico kids
Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → mimico kids
Fire tablets: Amazon "Your Account" → "Apps & more" / "Your Subscriptions"

After cancelling, you can keep using the app until the end of the current period.

Where are recordings kept?

Recordings of your child's voice are stored only on your device and are never uploaded. They are removed when you delete the app. See the Privacy Policy.

I don't want the app to use the microphone

You can turn off microphone access for mimico kids in the device settings. Listening and saying the words aloud still works; only recording and comparing are unavailable.